Terms & Conditions

For purposes of these general Terms and Conditions and elsewhere on the website, "Design Store" means Online Design Store cc. This website is run by Online Design Store cc operating from 5 Bishoplea Road, Claremont, Cape Town, 7708, South Africa, and trading as Design Store and with registration number 2011/056882/23.

Design Store is a business operating in the e-commerce industry that sells a selection of South African designed and made products for your home. Most of our products are made-to-order and often assembled by hand. The product selection is curated and will change from time-to-time.

The provision of goods sold by Design Store is subject to availability. In cases of product unavailability, Design Store reserves the right to cancel the order and refund the customer in full within 14 days.

Design Store strives to offer free courier delivery across South Africa to all cities and major towns.

Regional or outlying areas might incur additional costs as well as extended delivery times. We reserve the right to communicate additional delivery charges to customers in regional or outlying areas after checkout, due to third party quotations that are involved in this process. In such cases, the free shipping cost calculated at the end of the checkout process is not the final price and subject to change. Delivery to farms or very rural towns are not possible through our courier service providers.

We do not make a margin on our deliveries as this is an outsourced function managed by third party professional courier or furniture transportation companies. More often than not, we actually substitute costs of getting your order delivered to you.

On all larger or bulkier furniture items we reserve the right to communicate additional delivery charges to customers after checkout, due to third party delivery quotations that are involved in this process. In such cases, the free shipping cost calculated at the end of the checkout process may not be the final price and subject to change.

Should you buy various products made at different workshops through a single order, expect your goods to arrive at different dates or times as separate courier deliveries. Items are dispatched directly from workshop to client.

Products are shipped via a reputable courier company during office hours to your work or home address. Once your order has been collected by the courier company a tracking number will be made available and delivery can be expected within 1 - 10 working days from date of collection [depending on where you live]. Delivery will only be during office hours [08:00 - 17:00 Monday to Friday] and not during weekends or public holidays.

Note that items will only be shipped once payment reflects in the designated bank account.

The product offering on this website is available to South African as well as international customers even though all products listed are quoted in Rand value only. Note that all international courier arrangements and associated costs will rest with the client.

The provision of goods sold by Design Store is subject to availability. In cases of product unavailability, Design Store reserves the right to cancel the order and refund the customer in full within 14 days.

Please check your items thoroughly as soon as you receive them. Products that were damaged during shipping will qualify for a repair [where possible, or replaced]. Design Store will repair the product on condition that (i) the product is securely packaged and returned in its original condition and (ii) the customer notifies Design Store of the damaged product within 24 hours of delivery by sending an e-mail to Design Store. On receipt and acceptance of damaged product, Design Store will make all reasonable effort to remedy things by repairing said product and returning back to clients.

Products that were incorrectly supplied [e.g. wrong size, colour etc.] can qualify for a replacement product. Design Store will exchange the product on condition that (i) the product is securely packaged and returned in its original condition and (ii) the customer notifies Design Store of the incorrectly supplied product within 24 hours of delivery by sending an e-mail to Design Store. Design Store will make all reasonable effort to exchange said product.

Design Store will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items to exchange/repair.

The manufacturing of our decor and furniture is outsourced to third party workshops across South Africa and are made-to-order. Once production has commenced for these orders, then cancelling your order might not always be possible. Where cancellation is possible after production has commenced, a 10% cancellation fee might be charged by the factory.

Should the customer change their mind about a purchase after delivery, but the product is unflawed or undamaged, Design Store is not obligated to accept the return. It is the client’s responsibility to make sure that you understand the dimensions and finishes of the items ordered.

Where returns for unwanted products are possible [not for made-to-order furniture], we need to be notified within 24 hours after delivery of the order. The costs to return the unwanted [decor or homeware] product rests with the customer. Design Store will arrange the courier collection from the customer’s premises. Once the returned item(s) have been checked, Design Store will process the refund, less the deduction of the upliftment courier fees.

Best is to contact us first to inquire about the cancellation/returns policy for the individual product that you're interested in.

All refunds will be processed at month-end.

All of the products listed on the website have a specific lead-time linked to the manufacturing of the actual product. Product lead-time means that the product can take anything from 2 working days to 8 weeks to manufacture or assemble. This lead-time is unique to each product and has nothing to do with the associated shipping time. Please allow for shipping time of 1 - 10 working days once dispatched.

You can check-up on the progress of your order by logging into your account on our website and viewing your order history.

Payment may be made securely a) using your Visa or MasterCard through our secure payment gateway PayGate (Pty) Ltd, or b) or by bank transfer into the Design Store bank account, the details of which will be provided during checkout where bank transfer (EFT) has been selected by the customer as payment option.

Credit card transactions will be acquired for Design Store via PayGate who are the approved payment gateway for Design Store. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Design Store shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

We don't store credit cards, debit cards or any other sensitive information. Customer details will be stored by Design Store separately from card details which are entered by the client on PayGate’s secure site. Only the necessary information, that is the delivery address and contact phone number, will be made known to the courier company delivering your purchase.

We promise to not sell or make known any of your information to third parties (other than the courier company).

We cannot be held responsible for security breaches occurring on your electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software installed on your side.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

This site is hosted, controlled and operated from South Africa and therefore governed by South African law.

Design Store takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.

Design Store may, in its sole discretion, change this agreement or any part thereof at any time without notice.

All the content, trademarks and data on this web site, including but not limited to, photos, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Design Store and as such are protected from infringement by local and international legislation and treaties.

Email: helloATdesignstore.co.za Telephone: (+27) 82 940 9200