For purposes of these general Terms and Conditions and elsewhere on the website, "Design Store" means Online Design Store cc. This website is run by Online Design Store cc operating from 48 Jordaan Street, Schotsche Kloof, Cape Town, 8001, South Africa, and trading as Design Store and with registration number 2011/056882/23 and Ute Faure as sole member.
Detailed description of goods
Design Store is a business operating in the ecommerce industry that sells a selection of South African designed and made lifestyle products for your home (e.g. furniture) and also accessories for both men and women (e.g. bags). Most of our products are made-to-order and often assembled by hand. The product selection is curated and will change from time-to-time.
Each product listed on our site has a unique shipping cost linked to that product, depending on dimensions, weight and location from where the product gets shipped from. This also means that should you buy various products from different designers through one order, your goods will most likely arrive at different dates or times as separate courier parcels.
Products are shipped via a reputable courier company during office hours to your work or home address. Once your parcel has been collected by the courier company a tracking number will be made available and delivery can be expected within 1-5 working days from date of collection [depending on where you live]. Delivery will only be during office hours [09:00 - 17:00 Monday to Friday] and not during weekends or public holidays.
Some products have free collection as a delivery option should you live in the same city as the designer.
Most of our products only show costs to deliver to South Africa, as listing all the international shipping fees would be too extensive to list. For all international orders and shipping fee enquiries, please email us at helloATdesignstore.co.za to obtain an accurate courier quote first before proceeding to place your order.
Note that items will only be shipped once payment reflects in the designated bank account.
The product offering on this website is available to South African as well as international customers even though all products listed and shipping fees are quoted in Rand value only. For all international orders and shipping fee enquiries, please email us at helloATdesignstore.co.za to obtain an accurate courier quote first before proceeding to place your order.
Return and Refunds policy
The provision of goods and services by Design Store is subject to availability. In cases of unavailability, Design Store will refund the customer in full within 30 days.
Products that were somehow damaged during shipping or incorrectly supplied [e.g. wrong size, colour etc.] can qualify for a replacement product or repair [where possible] from the same designer. In such an instance, Design Store will exchange the product on condition that (i) the product is returned in its original condition - including packaging, documentation, warranty cards, manuals and accessories and (ii) the customer returns the product within two days of receipt and confirms by sending a written notice to helloATdesignstore.co.za (within abovementioned two day period). The onus is on the customer to ensure that the goods returned are received by Design Store within ten days of written notice. Under no circumstances will Design Store accept responsibility for goods returned that are lost in transit. On receipt and acceptance of returned product Design Store will make all reasonable effort to exchange said product, but if replacement is not possible then Design Store will refund the purchase price, including delivery cost to the customer. Such amount will be refunded within 30 days of cancellation; beginning on the day written notice was given.
Design Store will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items you wish to exchange.
For customers that cancel orders for any other reason or returns undamaged goods, the costs to return the unwanted product rests with the customer. Design Store will assist with the arranging of the courier collection from the client’s premises. Kindly note that cancellation of orders by the client after production has commenced will attract a 10% administration fee on top of the costs to return the product via courier.
Product lead time
All of the products listed on the website have a specific lead-time linked to the manufacturing of the actual product. Product lead time means that the product can take anything from 1 day to 6 weeks to manufacture or assemble. This lead time is unique to each product and has nothing to do with the associated shipping time. Please allow for shipping time of 1 to 10 working days once dispatched.
If no product lead time is specified on the product detail page, your parcel will be shipped within 24hrs of payment received.
You can check-up on the progress of your order by logging into your account on our website and viewing your order history.
Payment options accepted
Payment may be made securely a) using your Visa or MasterCard through our secure payment gateway PayGate (Pty) Ltd, or b) using Bitcoin or Mobicred to pay through our other secure payment platform PayFast (Pty) Ltd, or via c) bank transfer into the Design Store bank account, the details of which will be provided during checkout where bank transfer (EFT) has been selected by the customer as payment option.
Credit card acquiring and security
Credit card transactions will be acquired for Design Store via PayGate who are the approved payment gateway for Design Store. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Design Store shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
We don't store credit cards, debit cards or any other sensitive information. Customer details will be stored by Design Store separately from card details which are entered by the client on PayGate’s secure site. Only the necessary information, that is the delivery address and contact phone number, will be made known to the courier company delivering your purchase.
We promise to not sell or make known any of your information to third parties (other than the courier company).
We cannot be held responsible for security breaches occurring on your electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software installed on your side.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Country of domicile
This site is hosted, controlled and operated from South Africa and therefore governed by South African law.
Design Store takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.
Changes to agreement
Design Store may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Intellectual Property Rights
All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Design Store and as such are protected from infringement by local and international legislation and treaties.
Email: helloATdesignstore.co.za Telephone: (+27)829409200