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Design Store strives to offer free courier delivery across South Africa to all cities and major towns.

Regional or outlying areas might incur additional costs as well as extended delivery times. We reserve the right to communicate additional delivery charges to customers in regional or outlying areas after checkout, due to third party quotations that are involved in this process. In such cases, the free shipping cost calculated at the end of the checkout process is not the final price and subject to change. Delivery to farms or very rural towns are not possible through our courier service providers.

We do not make a margin on our deliveries as this is an outsourced function; more often than not, we actually substitute costs of getting your order delivered to you.

On all larger or bulkier furniture items we reserve the right to communicate additional delivery charges to customers after checkout, due to third party delivery quotations that are involved in this process. In such cases, the free shipping cost calculated at the end of the checkout process may not be the final price and subject to change.

Should you buy various products made at different workshops through a single order, expect your goods to arrive at different dates or times as separate courier deliveries. Items are dispatched directly from workshop to client.

Products are shipped via a reputable courier company during office hours to your work or home address. Once your parcel has been collected by the courier company a tracking number will be made available and delivery can be expected within 1 - 10 working days from date of collection [depending on where you live]. Delivery will only be during office hours [08:00 - 17:00 Monday to Friday] and not during weekends or public holidays.

Note that items will only be shipped once payment reflects in the designated bank account.

The provision of goods sold by Design Store is subject to availability. In cases of product unavailability, Design Store reserves the right to cancel the order and refund the customer in full within 14 days.

Please check your items thoroughly as soon as you receive them. Products that were damaged during shipping will qualify for a repair [where possible, or replaced]. Design Store will repair the product on condition that (i) the product is securely packaged and returned in its original condition and (ii) the customer notifies Design Store of the damaged product within 24 hours of delivery by sending an e-mail to Design Store. On receipt and acceptance of damaged product, Design Store will make all reasonable effort to remedy things by repairing said product and returning back to clients.

Products that were incorrectly supplied [e.g. wrong size, colour etc.] can qualify for a replacement product. Design Store will exchange the product on condition that (i) the product is securely packaged and returned in its original condition and (ii) the customer notifies Design Store of the incorrectly supplied product within 24 hours of delivery by sending an e-mail to Design Store. Design Store will make all reasonable effort to exchange said product.

Design Store will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items to exchange/repair.

The manufacturing of our decor and furniture is outsourced to third party workshops across South Africa and are made-to-order. Once production has commenced for these orders, then cancelling your order might not always be possible. Where cancellation is possible after production has commenced, a 10% cancellation fee might be charged by the factory.

Should the customer change their mind about a purchase after delivery, but the product is unflawed or undamaged, Design Store is not obligated to accept the return. It is the client’s responsibility to make sure that you understand the dimensions and finishes of the items ordered.

Where returns for unwanted products are possible [not for made-to-order furniture], we need to be notified within 24 hours after delivery of the order. The costs to return the unwanted [decor or homeware] product rests with the customer. Design Store will arrange the courier collection from the customer’s premises. Once the returned item(s) have been checked, Design Store will process the refund, less the deduction of the upliftment courier fees.

Best is to contact us first to inquire about the cancellation/returns policy for the individual product that you're interested in.

All refunds will be processed at month-end.

The product offering on this website is available to South African as well as international customers even though all products listed are in Rand value only. Note that all international courier arrangements and associated costs will rest with the client.

Payment may be made securely a) using your Visa or MasterCard through our secure payment gateway PayGate (Pty) Ltd, or via b) bank transfer into the Design Store bank account, the details of which will be provided during checkout where bank transfer (EFT) has been selected by the customer as payment option.

Nope. Currently Design Store operates purely as an e-commerce store.

Yes! Design Store offer vouchers up to any value in Rand (ZAR) but with a minimum value of R150. Please get in touch via email at helloATdesignstore.co.za to arrange a voucher.

Design Store offers a curated selection of superior designed South African made products. We promote established as well as 'new or young' designers. We strive to continually alter our product offering. Should you feel that your product(s) fit our mandate, please get in touch and send through your portfolio, website link and social media details.