How does shipping work?
Each product listed on our site has a unique shipping cost linked to that product, depending on dimensions, weight and location from where the product gets shipped from. This also means that should you buy various products from different designers through one order, your goods will most likely arrive at different dates or times as separate courier parcels.
Products are quoted in shipping batches. So for example, should the city courier pricing say "R125 per 4 items from same designer", this means that the cost to ship anything from 1 to 4 products from the same designer would cost R125. The moment you wish to however purchase say 6 products, the system would calculate the cost of 2 x shipping batches which comes to R250. City courier, outlying areas courier and international shipping (airmail with tracking number) all have different costs per shipping batch.
Products are shipped via a reputable courier company during office hours to your work or home address. Once your parcel has been collected by the courier company a tracking number will be made available and delivery can be expected within 1-5 working days from date of collection [depending on where you live]. Delivery will only be during office hours [09:00 - 17:00 Monday to Friday] and not during weekends or public holidays.
Please also know that we do not make a margin on our courier pricing as this is an outsourced function; more often than not, we actually substitute costs of getting your order delivered to you.
Some products have free collection as a delivery option should you live in the same city as the designer.
Most of our products only show costs to deliver to South Africa, as listing all the international shipping fees would be too extensive to list. For all international orders and shipping fee inquiries, please email us at helloATdesignstore.co.za to obtain an accurate courier quote first before proceeding to place your order.
Note that items will only be shipped once payment reflects in the designated bank account.
What is the returns and refunds policy?
The provision of goods and services by Design Store is subject to availability. In cases of unavailability, Design Store will refund the customer in full within 30 days.
Products that were somehow damaged during shipping or incorrectly supplied [e.g. wrong size, colour etc.] can qualify for a replacement product or repair [where possible] from the same designer. In such an instance, Design Store will exchange the product on condition that (i) the product is returned in its original condition - including packaging, documentation, warranty cards, manuals and accessories and (ii) the customer returns the product within two days of receipt and confirms by sending a written notice to helloATdesignstore.co.za (within above-mentioned two day period). The onus is on the customer to ensure that the goods returned are received by Design Store within ten days of written notice. Under no circumstances will Design Store accept responsibility for goods returned that are lost in transit. On receipt and acceptance of returned product Design Store will make all reasonable effort to exchange said product, but if replacement is not possible then Design Store will refund the purchase price, including delivery cost to the customer. Such amount will be refunded within 30 days of cancellation; beginning on the day written notice was given.
Design Store will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items you wish to exchange.
For customers that cancel orders for any other reason or returns undamaged goods, the costs to return the unwanted product rests with the customer. Design Store will assist with the arranging of the courier collection from the client’s premises. Kindly note that cancellation of orders by the client after production has commenced will attract a 10% administration fee on top of the costs to return the product via courier.
What about international customers?
The product offering on this website is available to South African as well as international customers even though all products listed and shipping fees are quoted in Rand value only. For all international orders and shipping fee inquiries, please email us at helloATdesignstore.co.za to obtain an accurate courier quote first before proceeding to place your order.
How can I pay for my order?
Payment may be made securely a) using your Visa or MasterCard through our secure payment gateway PayGate (Pty) Ltd, or b) using Bitcoin or Mobicred to pay through our other secure payment platform PayFast (Pty) Ltd, or via c) bank transfer into the Design Store bank account, the details of which will be provided during checkout where bank transfer (EFT) has been selected by the customer as payment option.
Do you have a physical store that I could visit?
Nope. Currently Design Store operates purely as an ecommerce store.
Can someone purchase store vouchers?
Yes! Design Store offer vouchers up to any value in Rand (ZAR) but with a minimum value of R150. Please get in touch via email at helloATdesignstore.co.za to arrange a voucher.
What is the criteria to join Design Store as a designer?
Design Store offers a curated selection of superior designed South African made products. We promote established as well as 'new or young' designers. We strive to continually alter our product offering to customers too; so should you feel that your product(s) fit our mandate, then please get in touch and send through your portfolio, website link and social media details.