How does shipping work?
All of the products listed on Design Store offer free courier delivery across South Africa to all cities and major towns.
Outlying areas might incur additional costs as well as extended delivery times. We reserve the right to communicate additional delivery charges to customers in outlying areas after checkout, due to third party quotations that are involved in this process. In such cases, the free shipping cost calculated at the end of the checkout process is not the final price and subject to change. Delivery to farms or very rural towns are not possible through our courier service providers.
Should you buy various products made at different workshops through a single order, expect your goods to arrive at different dates or times as separate courier deliveries. Items are dispatched directly from workshop to client.
Products are shipped via a reputable courier company during office hours to your work or home address. Once your parcel has been collected by the courier company a tracking number will be made available and delivery can be expected within 1-5 working days from date of collection [depending on where you live]. Delivery will only be during office hours [09:00 - 17:00 Monday to Friday] and not during weekends or public holidays.
We do not make a margin on our deliveries as this is an outsourced function; more often than not, we actually substitute costs of getting your order delivered to you.
Note that items will only be shipped once payment reflects in the designated bank account.
What is the returns and refunds policy?
The provision of goods and services by Design Store is subject to availability. In cases of unavailability, Design Store will refund the customer in full within 14 days.
Please check your items thoroughly as soon as you receive them. Products that were damaged during shipping or incorrectly supplied [e.g. wrong size, colour etc.] can qualify for a replacement product or repair [where possible]. In such an instance, Design Store will exchange the product on condition that (i) the product is returned in its original condition and (ii) the customer returns the product within two days of receipt and confirms by sending an e-mail to Design Store. On receipt and acceptance of returned product Design Store will make all reasonable effort to exchange said product.
Design Store will arrange the courier collection and cover the shipping fees for the damaged or incorrectly supplied items you wish to exchange.
For customers that cancel orders for any other reason or returns undamaged goods, we need to be notified within two working days after delivery of the order. The costs to return the unwanted product rests with the customer. Design Store will arrange the courier collection from the customer’s premises. Kindly note that cancellation of orders by the client after delivery will attract a 10% administration fee on top of the costs to return the product via courier.
The manufacturing is outsourced to third parties. Once production has commenced for these orders, then cancelling your order might not always be possible. Where cancellation is possible after production has commenced, a 10% cancellation fee might be charged by the workshop. Best is to contact us first to inquire about the cancellation policy for the individual product that you're interested in.
All refunds will be processed at month-end.
What about international customers?
The product offering on this website is available to South African as well as international customers even though all products listed are in Rand value only. Note that all international courier arrangements and associated costs will rest with the client.
How can I pay for my order?
Payment may be made securely a) using your Visa or MasterCard through our secure payment gateway PayGate (Pty) Ltd, or via b) bank transfer into the Design Store bank account, the details of which will be provided during checkout where bank transfer (EFT) has been selected by the customer as payment option.
Do you have a physical store that I could visit?
Nope. Currently Design Store operates purely as an e-commerce store.
Can someone purchase store vouchers?
Yes! Design Store offer vouchers up to any value in Rand (ZAR) but with a minimum value of R150. Please get in touch via email at helloATdesignstore.co.za to arrange a voucher.
What is the criteria to join Design Store as a supplier?
Design Store offers a curated selection of superior designed South African made products. We promote established as well as 'new or young' designers. We strive to continually alter our product offering. Should you feel that your product(s) fit our mandate, please get in touch and send through your portfolio, website link and social media details.